Policies, Terms and Conditions
New COVID-19 Guidelines
By paying for your class, you are holding your spot, which is no longer available for anyone else. Once your spot is paid for, there will be no refunds, deferrals, or transfers for any reason.
- Wait in, or around your vehicle until your class time. Please do not congregate inside or outside.
- Come into the building no more than five (5) minutes before your class start time.
- Use of hand sanitizer is mandatory upon entering the building.
- Outdoor shoes are not allowed in the training area. NO EXCEPTIONS. Change out of your outdoor shoes, go to the training area and take your seat. Take coats, bags, etc. to your seat.
- Please do not move chairs or crates.
- Maximum 2 people per dog; household members only.
- Wearing a mask properly fitted over your nose and mouth is mandatory for everyone, at all times. Face shields may NOT be worn in lieu of a mask.
- Please maintain social distancing of at least 6 ft (2 metres) at all times, including outside.
- Do not bring crates to classes. We have them available for your use.
- Do not handle other students’ equipment or touch dogs that are not your own.
- Do not handle equipment in the building, unless directed by your instructor.
- Keep your dog on leash and to yourself, unless directed otherwise by your instructor.
- Please leave the training area promptly once your class has ended. Your instructor requires time to disinfect in between classes.
- The coffee bar is closed until further notice. If you’d like water, please ask your instructor. Throw your bottle away before you leave.
- DO NOT COME TO CLASS IF you, or anyone in your household, has returned from out of Manitoba in the last 14 days.
- DO NOT COME TO CLASS IF you, or anyone is your household, is experiencing flu/cold symptoms.
- DO NOT COME TO CLASS IF you, or anyone in your household, has been directed to self isolate.
- We accept online payments only. No cash or cheques.
WHO WE ARE
OUR WEBSITE ADDRESS IS: HTTPS://DOGNERDWINNIPEG.CA/
Policies, terms and conditions:
By submitting payment, you agree to the following terms and conditions:
Classes are non-refundable, and non-transferable. Please contact us with any questions BEFORE submitting payment.
Should you leave class for any reason, there are no refunds, and you forfeit the remaining number of classes. The value of the remaining classes cannot be transferred to an alternate class or to private coaching.
Your payment holds your spot, and prevents others from registering. Prior to payment, ensure that the classes work with your schedule and that you are able to attend.
We reserve the right to refuse service to anyone for any reason, at any time.
Prices for our products and services are subject to change without notice.
We reserve the right to modify or discontinue our services (or any part or content thereof) without
notice at any time.
Accepted forms of payment are: Visa, MasterCard, Debit, e-transfer
Waiver, Assumption of Risk and Hold Harmless Agreement
Waiver, Assumption of Risk and Hold Harmless Agreement: I understand that attendance at a dog training
class of any kind is not without risk to myself, members of my family or guests who may attend, or my
dog. I agree that I will abide by all safety rules and requests provided by Dog Nerd Dog Training
employees and representatives. I hereby waive all claims for damage and release and forever discharge Dog
Nerd Dog Training employees, instructors, assistants, volunteers, and representatives from any and all
claims, damages, losses, or liabilities of any nature, for injury or damage which I, my dog, or my guests
may suffer in connection with my attendance or participation in training sessions, including specifically,
but not without limitation, any injury or damage resulting from the action of any dog. I expressly assume
the risk of such damage or injury when attending any training sessions or other function, or while on the
training grounds or the surrounding area thereto. I hereby agree to indemnify, defend and hold harmless
Dog Nerd Dog Training and any other location, their employees, instructors, assistants, volunteers, and
representatives from any and all claims, damages, losses or liabilities, whatsoever arising out of or resulting
from (1) my presence at or participation in any training session or other function while at Dog Nerd Dog
Training or any other location or the surrounding areas thereto, (2) the presence at or participation by any
member of my family or any other person accompanying me to any training session or other function while
on the grounds or the surrounding area thereto and (3) any action by any dog, including my own. I
understand that the handler of this dog is responsible for controlling the dog at all times during the training
session or class, both during the training sessions and on the grounds where the training sessions are held.
A dog and handler may be removed from class at the instructor’s discretion should the handler be unable to
control the dog. There are no refunds or credits of fees after the class has been paid for.
At least one person of 18+ years must be in attendance and in control of the dog at all times.
Children 6 years and older are welcome to class with an adult, and must remain with that adult at all times. Please ensure that children do not
approach, pet, or feed any other dog in class.
*No one under the age of 18 is permitted to attend Reactive Rover classes.
Please wear comfortable clothing and footwear. No backless shoes, flip flops, or heels.
To keep our flooring clean and in good condition, please bring clean indoor shoes and leave your
outdoor footwear in the designated areas in reception.
Arrive to class 5 minutes early.
Turn off cell phones, or put on silent. If you must take a call during class, please leave the training
area to do so.
Do not allow your dog to urinate inside the training facility. If your dog has a tendency to mark
indoors, please purchase a belly band or panties until the issue can be addressed in training. If an
accident happens, please alert a staff member immediately so the area can be cleaned.
Bitches in season are welcome to class, provided they are wearing panties. Please let your instructor
know when you arrive.
Water bowls are not allowed in the training area. You may give your dog water on the carpeted area at the entrance. You are responsible for cleaning up any spills or messes.
CLEAN UP AFTER YOUR DOG!
Do not allow your dog to urinate or defecate on vehicles, the building, or any other structures. Our lease depends on keeping the area clean!
A bin and bags are available for your use inside of the building.
If you need help cleaning up, or notice messes someone else has made, please alert a staff member.
IF YOUR DOG URINATES OR DEFECATES ANYWHERE ON THE PROPERTY, AND YOU FAIL OR REFUSE TO CLEAN IT UP, YOU WILL BE ASKED TO LEAVE IMMEDIATELY, AND WILL NOT BE ALLOWED TO RETURN. NO REFUNDS WILL BE GIVEN.
Cancellations may occur due to inclement weather, instructor illness, or other emergencies. You will be notified of the cancellation, so please be sure we have current contact information. When a cancellation occurs, your session will be extended.
Please note that we do not allow the use of punishment or force at our facility. We are happy to help you to manage/change undesired behaviours while attending our classes or events.
We reserve the right to remove a student, WITHOUT REFUND, from the facility for inappropriate behaviour toward dogs, other students, and/or our staff.
Low Enrollment Policy
All group classes require a minimum of 3 dogs for the class to take place. In the case of low enrollment, you will be contacted by phone or email at least 2 days prior to the first class. At that time you will be offered a full refund, or the opportunity to transfer to another class.
What to bring to class
A healthy dog
(please review health requirements)
If your dog is sneezing, coughing, has diarrhea, or is otherwise ill, leave them at home. You are welcome to come to class to see what we’re doing for the week.
The proper equipment
Bring your dog on a properly fitted flat buckle collar, harness, or martingale collar, and a 4 to 6 foot
leash (no flexi-leads, or chain leashes, please)
A front clip harness is a great choice for dogs that haven’t learned to walk on a loose leash yet.
Bring a variety of high value treats precut into pea sized pieces. Soft treats are best, as they can be swallowed quickly without much chewing. Some good choices are cooked leftovers (chicken, beef or pork), wieners, lunch meat, cheese, freeze dried liver, or food rolls (such as Rollover or Natural Balance). You can also use commercial treats, but be sure they’re nutritious, and not high in sugar.
Your dog’s regular kibble likely won’t be tempting enough for the distraction of class. Later, when your dog is more experienced, you can use their meals for training.
Bring more food than you think you’ll need, as your dog is new to learning and will be distracted.
A hungry dog
Dogs respond better to training if they are a little bit hungry. Please don’t feed your dog immediately before class.
As a marker for clear communication!
Included in Beginner classes, and available for purchase at the facility.
Please bring a mat for Beginner classes, and Reactive Rover classes. A bath mat or kitchen mat are good options.
All dogs must be up to date on their vaccinations, or have current titres. Please bring vaccination records to the first class for Beginner classes, and Reactive Rover classes. You may also include a copy with your registration form.
A positive attitude! Come prepared, and ready to succeed!
*No flexi-leads, prong collars, choke collars, spray collars, or electric collars are
permitted at the facility, or on the grounds. If you feel you require these tools to
control your dog, please contact us before class, so we may assist you with equipment options.
Health Requirements for all dogs attending the Dog Nerd facility
Dogs must be healthy, alert, and free from parasites and contagious diseases.
Please contact us, and do not attend, if your dog exhibits any of the following:
- Vomiting and/or diarrhea
- Coughing and/or sneezing
- Nasal and/or eye discharge
- Ticks and/or fleas
Puppies under six months:
- Minimum first set of core vaccines at least 7 days prior to attending first
class. Puppies must remain current with boosters, as per your
Dogs over six months
- Up to date Rabies, Parvo/Distemper vaccinations at least 7 days prior to
attending first class
* Current titres accepted.
* Please follow your veterinarian’s recommended vaccination schedule.
* The kennel cough vaccine is recommended, but not required.
What personal data we collect and why we collect it
The personal data we collect about you will vary depending on the service or product you buy from
If you visit our website, the data we collect about you will vary depending on what you do on our
When visitors leave comments on the site we collect the data shown in the comments form, and also
the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the
https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to
the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data
(EXIF GPS) included. Visitors to the website can download and extract any location data from
images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in
cookies. These are for your convenience so that you do not have to fill in your details again when you
leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts
cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen
display choices. Login cookies last for two days, and screen options cookies last for a year. If you
select “Remember Me”, your login will persist for two weeks. If you log out of your account, the
login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie
includes no personal data and simply indicates the post ID of the article you just edited. It expires
after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded
content from other websites behaves in the exact same way as if the visitor has visited the other
monitor your interaction with that embedded content, including tracking your interaction with the
embedded content if you have an account and are logged in to that website.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can
recognize and approve any follow-up comments automatically instead of holding them in a
For users that register on our website (if any), we also store the personal information they provide in
their user profile. All users can see, edit, or delete their personal information at any time (except they
cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file
of the personal data we hold about you, including any data you have provided to us. You can also
request that we erase any personal data we hold about you. This does not include any data we are
obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
These policies are subject to change without notice. Updated March 2021