POLICIES, TERMS AND CONDITIONS
Until further notice, we will no longer be requiring proof of Covid vaccination.
Until further notice, we are requiring use of *properly worn* masks while inside. If we are training outside with social distancing, masks are optional for instructors and students.
Your instructors will be wearing masks, but may take them down while addressing the class, while maintaining social distancing recommendations. When working closely one-on-one, instructors will be properly masked.
Please continue to practice social distancing while in our facility.
*Please note that anyone wearing a mask below their nose or chin, or otherwise improperly, will asked to leave our facility immediately. You will not be allowed to return, and there will be no refunds given.
To keep our staff and clients safe, we will continue to regularly update our COVID-19 policies to be equal to, or above, provincial guidelines.
This includes, but is not limited to:
Restricting class size
Providing hand sanitizer
Keeping training areas a minimum of 2 meters/6 feet between students
Requiring proper mask use inside
Requiring proper mask use outside, where social distancing cannot be maintained
Regularly sanitizing surfaces
Requiring students to self screen before attending any of our classes or programs
Please note that we will suspend in-person classes when required to do so due to provincial health orders. Classes will run when we are safe to do so.
If you are not comfortable coming to an in-person class during a continuously changing global pandemic, please consider this before registering.
BY PAYING FOR YOUR CLASS/PROGRAM, YOU ARE HOLDING YOUR SPOT, WHICH IS NO LONGER AVAILABLE FOR ANYONE ELSE. ONCE YOUR SPOT IS PAID FOR, THERE WILL BE NO REFUNDS, DEFERRALS, OR TRANSFERS FOR ANY REASON.
WHO WE ARE
OUR WEBSITE ADDRESS IS: HTTPS://DOGNERDWINNIPEG.CA/
Policies, terms and conditions:
By submitting payment, you agree to the following terms and conditions:
Classes and programs are non-refundable, non-transferable, and cannot be deferred. Please contact us with any questions BEFORE submitting payment.
Should you leave a class or program for any reason, there are no refunds, and you forfeit the remaining number of classes/days. The value of the remainder of classes/days cannot be transferred to another service.
Your payment holds your spot, and prevents others from registering. Prior to payment, ensure that the class/program works with your schedule and that you are able to attend.
We reserve the right to refuse service to anyone for any reason, at any time.
Prices for our products and services are subject to change without notice.
We reserve the right to modify or discontinue our services (or any part or content thereof) without notice at any time.
Accepted forms of payment are: Visa, MasterCard, Debit, e-transfer
Waiver, Assumption of Risk and Hold Harmless Agreement
Waiver, Assumption of Risk and Hold Harmless Agreement: I understand that attendance at a dog training
facility is not without risk to myself, members of my family or guests who may attend, or my
dog. I agree that I will abide by all safety rules and requests provided by Dog Nerd Dog Training
employees and representatives. I hereby waive all claims for damage and release and forever discharge Dog
Nerd Dog Training employees, instructors, assistants, volunteers, and representatives from any and all
claims, damages, losses, or liabilities of any nature, for injury or damage which I, my dog, or my guests
may suffer in connection with my attendance or participation in training sessions or other function, including specifically,
but not without limitation, any injury or damage resulting from the action of any dog. I expressly assume
the risk of such damage or injury when attending any training sessions or other function, or while on the
training grounds or the surrounding area thereto. I hereby agree to indemnify, defend and hold harmless
Dog Nerd Dog Training and any other location, their employees, instructors, assistants, volunteers, and
representatives from any and all claims, damages, losses or liabilities, whatsoever arising out of or resulting
from (1) my presence at or participation in any training session or other function while at Dog Nerd Dog
Training or any other location or the surrounding areas thereto, (2) the presence at or participation by any
member of my family or any other person accompanying me to any training session or other function while
on the grounds or the surrounding area thereto and (3) any action by any dog, including my own. I
understand that the handler of this dog is responsible for controlling the dog at all times during the training
session or class, both during the training sessions and on the grounds where the training sessions are held.
A dog and handler may be removed from class at the instructor’s discretion should the handler be unable to
control the dog. There are no refunds or credits of fees after the class has been paid for.
At least one person of 18+ years must be in attendance and in control of the dog at all times.
Children 6 years and older are welcome to class with an adult, and must remain with that adult at all times. Please ensure that children do not
approach, pet, or feed any other dog in class.
*No one under the age of 18 is permitted to attend Reactive Rover classes.
Please wear comfortable clothing and footwear. No backless shoes, flip flops, or heels.
To keep our flooring clean and in good condition, please bring clean indoor shoes and leave your
outdoor footwear in the designated areas in reception.
Arrive to class 5 minutes early.
Turn off cell phones, or put on silent. If you must take a call during class, please leave the training
area to do so.
Do not allow your dog to urinate inside the training facility. If your dog has a tendency to mark
indoors, please purchase a belly band or panties until the issue can be addressed in training. If an
accident happens, please alert a staff member immediately so the area can be cleaned.
Bitches in season are welcome to class, provided they are wearing panties. Please let your instructor
know when you arrive.
Water bowls are not allowed in the training area. You may give your dog water on the carpeted area at the entrance. You are responsible for cleaning up any spills or messes.
CLEAN UP AFTER YOUR DOG!
Do not allow your dog to urinate or defecate on vehicles, the building, or any other structures. Our lease depends on keeping the area clean!
A bin and bags are available for your use inside of the building.
If you need help cleaning up, or notice messes someone else has made, please alert a staff member.
IF YOUR DOG URINATES OR DEFECATES ANYWHERE ON THE PROPERTY, AND YOU FAIL OR REFUSE TO CLEAN IT UP, YOU WILL BE ASKED TO LEAVE IMMEDIATELY, AND WILL NOT BE ALLOWED TO RETURN. NO REFUNDS WILL BE GIVEN.
Cancellations may occur due to inclement weather, instructor illness, or other emergencies. In-person participants will be notified of the cancellation by email, so please be sure we have current contact information. Cancellations for Day School and Day Care+ will be posted on Instagram and Facebook by 6:00 am the day of. When a cancellation occurs, your session will be extended.
Please note that we do not allow the use of punishment or force at our facility. We are happy to help you to manage/change undesired behaviours while attending our classes or events.
We reserve the right to remove a student, WITHOUT REFUND, from the facility for inappropriate behaviour toward dogs, other students, and/or our staff.
*No flexi-leads, prong collars, choke collars, spray collars, or electric collars are
permitted at the facility, or on the grounds. If you feel you require these tools to
control your dog, please contact us before class, so we may assist you with equipment options.
Low Enrollment Policy
All group classes require a minimum of 3 dogs for the class to take place. In the case of low enrollment, you will be contacted by phone or email at least 2 days prior to the first class. At that time, you will be offered a full refund, or the opportunity to transfer to another class.
Health Requirements for all dogs attending the Dog Nerd facility
Dogs must be healthy, alert, and free from parasites and contagious diseases.
Please contact us, and do not attend, if your dog exhibits any of the following:
- Vomiting and/or diarrhea
- Coughing and/or sneezing
- Nasal and/or eye discharge
- Ticks and/or fleas
All dogs must be up to date on their vaccinations, or have current titres. Please bring vaccination records to your dog’s first class/first day of their program. You may also include a copy with your registration form.
Puppies under six months:
- Minimum first set of core vaccines at least 7 days prior to attending first Class/day. Puppies must remain current with boosters, as per your
Dogs over six months
- Up to date Rabies, Parvo/Distemper vaccinations at least 7 days prior to attending first class/first day
* Current titres accepted.
* Please follow your veterinarian’s recommended vaccination schedule.
* The kennel cough vaccine is recommended, but not required.
What personal data we collect and why we collect it
The personal data we collect about you will vary depending on the service or product you buy from us.
If you visit our website, the data we collect about you will vary depending on what you do on our website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts
cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen
display choices. Login cookies last for two days, and screen options cookies last for a year. If you
select “Remember Me”, your login will persist for two weeks. If you log out of your account, the
login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie
includes no personal data and simply indicates the post ID of the article you just edited. It expires
after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded
content from other websites behaves in the exact same way as if the visitor has visited the other
monitor your interaction with that embedded content, including tracking your interaction with the
embedded content if you have an account and are logged in to that website.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can
recognize and approve any follow-up comments automatically instead of holding them in a
For users that register on our website (if any), we also store the personal information they provide in
their user profile. All users can see, edit, or delete their personal information at any time (except they
cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file
of the personal data we hold about you, including any data you have provided to us. You can also
request that we erase any personal data we hold about you. This does not include any data we are
obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
These policies are subject to change without notice. Updated December 2021